Custom Portrait Products

We are so happy you’re considering us to create something so personal! Please read this FAQ and feel free to email us at hello@fredandfriends.com or use the contact form below to ask any questions.

HOW-TO AND TIMELINE

STEP 1: ORDER
Order any of our custom products. Don’t forget to upload a photo as reference!
 
STEP 2: RECEIVE PROOF
The first digital proof will be emailed to you within 6 business days of purchase.

STEP 3: APPROVE PROOF
After you receive your proof email, you can either: 
  1. Request edits:
    We offer 2 round of complimentary edits on each of your products via email. After that, we will charge a $5 fee for each additional round, so please be as specific as possible in your feedback.
    1 proof is enough!: ~95% of custom orders require just 0-1 round of edits.

  2. Approve proof
    If everything looks good, reply to the email with “approved” and the stamp will go into production!
 
STEP 4: PRODUCT SHIPS 
If your approval is emailed by Sunday evening, your custom product will go into production Monday and your order will be shipped out to you by Saturday of that same week. You’ll get a shipping notification and your order will arrive to you by mid-week the week following (US orders).

EXAMPLE TIMELINE:
 

GENERAL 

How long will the whole process take? 
Your products will be delivered to you within 3-4 weeks of placing your order depending on which date you purchase your product and how fast you reply with approvals. Please see above timeline for specific timing.

Will the rest of my order ship first?
If you order a customized product along with other ready-to-ship items, your complete order will ship together when your customized product is ready. If you need your ready-to-ship items first, please purchase them in a separate order.

I need the product by a certain date. 
Please see above timeline for timing of your custom product. To rush a custom product, please email us.
 
What if I don't like my design?
I definitely want you to love your custom portraits! If after going back and forth on proofs and can't get the design to be something you love, I'm happy to refund the order amount, minus $30 for a design fee. 

 

More questions? Feel free to email us at fredandfido@gmail.com or use the contact form below. 

Questions? Suggestions? Just want to say hi?

Every order gives back

10% of our profits go to Hope for Paws, an amazing rescue organization. We donate quarterly.

Trade us photos for refunds

We'll trade you $ back for tags on Instagram! Learn more.

More products on their way!

New breeds and designs are coming! Have a request? Let us know.