FAQ

Shipping & Returns

    1. How long does it take for my order to ship?
      We're a small company, so please allow up to 6 business days for your order to ship. You'll get an email and tracking number when your order is on its way! 

    2. How much is shipping?
      Stickers (up to 3) ship for just $1 worldwide with a USPS stamp. Please note this comes with no tracking number.

      USA: $5 flat rate, free shipping on orders over $50.
      International: $9 flat rate, free shipping on orders over $80.

      All packages are sent through USPS.

    3. What's the return policy?
      We want you to love your products! If for any reason you are not satisfied with your order, please send it back to us within 14 days of delivery and let us know what you're sending back in an email to lionandfriendsco@gmail.com. Customer is responsible for any return shipping charges.

      If your product arrived damaged in any way, please email us your order number along with photo(s) of the item's condition and we will send you a new package!

Existing & Upcoming Products 

    1. What new breeds, coat colors, or products will you design next?
      We have so many ideas for new designs on their way, but we'd love to hear from you. Please fill out this form and let us know what you're hoping to see!

    2. What are the care instructions for bandanas? 
      We recommend spot treating when you can, but our bandanas are washer and dryer safe! (Cold water, low heat). Iron out fold lines on low heat.

Freebies & Rewards

We love celebrating our friends! Here are rewards, freebies, and discounts that any and all pups can enjoy. 

    1. Pupfluencer Program:

      Instagram influencers of any following size can get starting discount of 40% to 100% refund (FREE products!) by posting a photo and tagging us on Instagram!
    2. Fred's Featured Friend:

      Every month, we'll select one pup that's tagged us on Instagram to feature on the 1st of the month on our own feed. That pup will get $20 store credit to spend on their next order!
    3. Pawesome Perks:

      1. What are Pawesome Perks?
        Earn points for an Instagram follow, referrals to other pups, celebrating a birthday, and every dollar spent at our store. Trade 100 points for $1 store credit.

      2. How do I log into Pawesome Perks?

        Click on the little gift "Perks" button in the bottom right of any page on our website. Create an account or sign in.

      3. How do I use Pawesome Perks points?
        Log into Pawesome Perks
        Click the Gift Icon: "All Rewards"
        Click "Redeem"

Every order gives back

10% of our profits go to Hope for Paws, an amazing rescue organization. We donate quarterly.

Trade us photos for refunds

We'll trade you $ back for tags on Instagram! Learn more.

More products on their way!

New breeds and designs are coming! Have a request? Let us know.